Last updated: May 10, 2025

This Privacy Policy describes how Ceramico ("we", "our" or "us") collects, uses, and discloses information when you visit our website. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Personal Data: name, email address, phone number when you submit a form.
• Usage Data: IP address, browser type, pages visited, and other analytics collected automatically.
• Cookies & Tracking: We use cookies and similar technologies to improve site functionality and gather usage insights.

How We Use Your Information

• To respond to your inquiries and fulfill your requests.
• To monitor and analyze site performance and user behavior.
• To send you updates or marketing communications if you opt in.

Third-Party Services

We may share your data with service providers (e.g., EmailJS for emails, analytics platforms for metrics). Their use of your information is governed by their own privacy policies.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at ceramicopcb@gmail.com.

Security

We implement reasonable security measures to protect your information, but cannot guarantee its absolute security.

SMS Messaging and Communications

By providing your phone number and opting in to receive SMS messages from Ceramico (JAG Charters LLC), you consent to receive text messages related to your service inquiry, appointment confirmations, quote follow-ups, and other service-related communications.

Message frequency: Messaging frequency varies depending on your inquiry and active service requests. You may receive multiple messages per week during active communication.

Costs: Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. Once you reply STOP, you will receive a final confirmation message and will not receive further SMS communications unless you opt back in.

Help: Reply HELP to any SMS message to receive support information, or contact us directly at (850) 630-8264.

No sharing of opt-in data: We do not share, sell, or transfer your phone number or SMS opt-in consent to any third parties or affiliates for marketing or promotional purposes. Your information is used solely to communicate with you about Ceramico services.

Carriers: Ceramico is not liable for delayed or undelivered messages. Supported carriers include all major U.S. carriers.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.